Terms and conditions
Welcome to The ridge. To ensure a pleasant and secure stay for all our guests, please review the following terms and policies. By making a reservation or checking in, you agree to abide by these terms and policies.
1. Prices and Taxes
1.1. Pricing: The prices for accommodations and services at The ridge are subject to change without notice.
1.2. Taxes: All prices are subject to applicable taxes and fees, which will be clearly displayed during the booking process.
2. Payment and Terms at Check-in/Check-out
2.1. Payment: We accept major credit cards and cash as valid forms of payment. Payment will be collected upon check-in, and any additional charges incurred during your stay will be settled upon check-out.
2.2. Deposits: A valid credit card is required to secure your reservation. We may pre-authorize or charge a deposit for incidentals upon check-in.
3. Traveling with Minors
3.1. Minors: Guests traveling with minors are responsible for the supervision and conduct of those minors while on hotel premises.
3.2. Age Restrictions: Some areas of the hotel, such as the bar or spa, may have age restrictions. Please inquire at the front desk for specific information.
4. Accessibility or Special Needs
4.1. Special Requests: If you have any special accessibility requirements or needs, please inform us at the time of booking or prior to your arrival. We will do our best to accommodate your requests.
5. Parking
5.1. Parking Facilities: The ridge provides parking facilities. However, we are not responsible for any damage or loss of vehicles or their contents. Use of the parking facilities is at your own risk.
6. Hotel Events
6.1. Events: The hotel may host events or functions on the premises. We will make every effort to minimize disruptions to your stay, but some noise or inconvenience may be unavoidable.
7. Dispute Resolution/Issues
7.1. Disputes: If you encounter any issues during your stay, please notify the front desk immediately. We will make every effort to address and resolve your concerns promptly and professionally.
8. Use of Personal Information
8.1. Privacy: We respect your privacy. Any personal information collected during your stay will be used in accordance with our Privacy Policy.
9. Liability
9.1. Liability: The ridge is not responsible for loss, theft, or damage to your personal belongings. Guests are advised to secure their valuables and use in-room safes, if available.
10. Force Majeure
10.1. Force Majeure: The ridge will not be liable for failure to perform its obligations under these terms and policies in the event of unforeseeable circumstances beyond our control, including but not limited to acts of nature, government regulations, or civil disturbances.
11. Third Party Rights
11.1. Third Parties: These terms and policies are intended to benefit and protect the rights and interests of our guests. They do not create any rights for third parties.
12. Waiver
12.1. Waiver: Any failure by The ridge to enforce any provision of these terms and policies shall not constitute a waiver of that provision or any other provision.
13. Severance
13.1. Severance: If any provision of these terms and policies is deemed unenforceable, it will not affect the validity and enforceability of the remaining provisions.
By making a reservation or checking in, you acknowledge and accept the above terms and policies. The ridge reserves the right to update these terms and policies without prior notice. Please review this document periodically for any changes.
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Contact phone: number: +1 (403) 818-1961
Contact mail: randy@theridgeokotoks.ca
Pop up phone number: +1 (403) 671-3307